Learning a new software program always seems like a daunting task. That’s why we created a support system in which the Help tools are easy to understand and use. FreeDOM has a multi-level support system that was designed to help you help yourself. And if you can’t find the answer you need, someone from our excellent support staff will assist you. Our staff is experienced and knowledgeable in healthcare and information technology. We consistently earn high marks for our client service.
We pride ourselves in delivering great support.
Read our client testimonials to learn why you should choose FreeDOM.
“You guys are wonderful! Your software and personnel make my job easy. I appreciate all the support. Working with you has been like working with a friend.”
Ashland Internal Medicine
“We found that our accounts receivable dropped because there was a much quicker turnaround between filing our insurance claims and receiving our money. The support staff is always helpful and friendly.”
“Over my career, I have worked with several practice management vendors. HDS has been by far the most helpful in meeting our needs as end users.”
Vice President of Revenue Cycle
“Our practice has used HDS’ FreeDOM Software since its inception. The natural progression in our practice has been to implement the efficiencies of FreeDOM. Our interaction with the HDS team has been positive. They are always available, helpful, and pleasant.”
Psychiatric Alliance of the Blue Ridge
“In my three years’ experience working with FreeDOM, their customer support team has always gone above and beyond. They are always just a phone call away to discuss any problems we might have, and are always willing to fix things as quickly as possible. Everyone I’ve spoken to has been friendly and always promptly calls us back when we reach out – love them!”
Ackerman Institute for the Family
“I wanted to thank you for the top notch support you have provided me and my client. For the past 18 years I have done contract consulting or been an interim executive for a variety of healthcare organizations. Never before have I had the level of cooperation and support that I have had from HDS. You truly have acted like a ‘partner’ in helping us not only implement the system, but routinely assist the client in how to use its functionality to improve our efficiency. I think you are awesome!”
J. Heilman Consulting, LLC