FAQ

Is FreeDOM Free?

Downloading, installing, and using the FreeDOM program is absolutely free for all healthcare providers. There is no purchase price, no software license fee, no maintenance fees, and no software update fees. If you don’t like using FreeDOM, you can stop using it any time you choose, no strings attached. Your practice is required to spend a minimum of $100 per month (for one provider) from the menu of optional services. The minimum fee increases $50/month per additional provider if you have more than one provider (e.g., $150 for two providers). Back to questions


Who develops and supports FreeDOM?

Health Data Services (HDS), Inc. developed FreeDOM. HDS is headquartered in Virginia, and has been a Practice Management vendor and clearinghouse for over 25 years. Since FreeDOM’s introduction in 2007, it has attracted practices nationwide. Back to questions


Where is FreeDOM available?

FreeDOM is available in all 50 states and is accessible from anywhere in the world. Back to questions


Is FreeDOM available to larger practice groups?

FreeDOM is very scalable and may be used by any size group. There is a slight increase in the required spending for more than one provider. See optional services for more information. Back to questions


How do I install and learn to use FreeDOM?

After enrolling your practice, FreeDOM is easy to download and install. FreeDOM has been designed to allow users to teach themselves to use the program. FreeDOM has an excellent Help System and free live support for a limited time. In the rare cases where additional support is needed, there are four support plans from which to choose. Back to questions


How long does it take to get up and running with FreeDOM?

You can start using FreeDOM immediately following your enrollment and download on our website. The data creation process (creating your diagnosis and procedure codes, service fees, patient registration, etc.) depends on the size of your practice and your available resources. Back to questions


Can you convert the data from my current system?

Most of the time, we can import data from your current system. The amount of convertible data depends on the quality and format of your legacy data. Fees are applicable. Back to questions


What are the minimum system requirements to use FreeDOM?

A Windows compatible 1 GHZ Pentium PC, 128 MB memory, VGA monitor with a minimum of 1024 X 768 screen resolution, 2 GB of disk space, and a modern Windows operating system (Vista, 7, 8, or 10). Note – MedLedger also runs great on Windows tablets, as long as the screen resolution meets or exceeds 1024 x 768 Back to questions


Will FreeDOM run on a Mac?

FreeDOM runs on Windows Vista, Windows 7, Windows 8/8.1, and Windows 10 operating systems. If your Mac has one of these Windows operating systems installed in addition to your Mac OS, FreeDOM will run just fine. Back to questions


How do I know my information is secure?

FreeDOM guards your database with multiple firewalls, VeriSign user authentication, network monitoring and intrusion detection. We take your security and confidentiality very seriously. For more information, see our FreeDOM Security page. Back to questions


Is my patient data stored separately from other practices?

Absolutely. Your practice has its own highly encrypted database, separate and secure from all others. Back to questions


How often is my data backed up?

Daily (Mon-Fri). Your data is backed up in our secure, state-of-the-art server facility. Your records are protected from disasters such as fire, flood, theft, and power loss. Back to questions


Do you send claims to all insurance companies and other third party payers?

Yes. HDS submits electronic claims to Medicare, Medicaid, Blue Cross / Blue Shield, and commercial payers. Back to questions


How does the FreeDOM claims process work?

FreeDOM receives your claim information, then “scrubs” the data using our proprietary claim processing engine, ClaimHub. ClaimHub compares your data to the information the specific payer requires. If the claim is missing information the payer requires, you’ll know immediately so you can correct it before the payer even sees the claim. This means faster reimbursement with all payers because your claims are filed accurately and processed more efficiently with fewer rejections. Back to questions


Is FreeDOM HIPAA compliant?

Absolutely. All claim types are Edifecs-certified to ensure they are HIPAA-compliant. FreeDOM contains all HIPAA datasets and was designed from the ground up to comply with HIPAA regulations. See our HIPAA page for more information. Back to questions


What if I decide I do not want to use FreeDOM?

FreeDOM is a month to month service. You may terminate whenever you like. If you decide to terminate, you will need to notify us via email or a phone call. Back to questions